Shop Policies

Shipping Method & Estimated Transit Time

I ship all parcels from Malaysia via Pos Malaysia.
All shipments will be given a tracking number for you to track your parcel.
This tracking number and name of courier company will be provided to you once I’ve shipped out your item.

Domestic (Malaysia)

All items are shipped via PosLaju. Transit time 1-3 working days.

International

Standard Shipping | Registered Air Mail
***mail drop with no signature required
***if you need signature confirmation, please let me know
***track & trace online
░ Asia ☛ 6-15 working days | 1-3 weeks
░ Australia ☛ 8-16 working days | 2-3 weeks
░ United States & Other Countries ☛ 12-24 working days | 2-4 weeks

Shipping Upgrade | EMS
***signature confirmation / track & trace online
░ Asia ☛ 3-5 working days
░ Australia ☛ 4-8 working days
░ United States & Other Countries ☛ 6-12 working days

These are shipping estimates, I cannot guarantee timely delivery.
Please track your parcel once shipped as sometimes parcel got stuck in the post office, in order to avoid unclaimed parcel is being returned to me.

Please note that once a package is shipped, I no longer responsible for it.

Shipping delays

It might take longer time depending on efficiency of the postal services. Unexpected shipping delays caused by circumstances including severe weather and customs clearance delay are beyond my control.

Unclaimed / Insufficient or Incorrect Address

Any packages that are sent back to me due to unclaimed or insufficient address, buyers are responsible to pay for the reshipping fee.

Item Lost / Damaged Orders

I apologise for any problems that may have occurred with your order. Unfortunately there is very little I can do once an order has left our workshop for posting. NekoWorkshop is a small business, so I cannot be held responsible for any lost, damaged or stolen packages. I will do my best to assist you, but I cannot guarantee that I will be able to resolve the issue. You can choose to insure your package.

Customs & Taxes

Customs fees may be required for shipments to international customers. I have no control over these charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges for customs clearance and to clear the package from customs.

Returns & Exchanges

All sales are final. Once products are sold, they are non-returnable or refundable unless the order is wrongly sent/wrong size/wrong measurements because of my mistakes. I will pay for the return shipping fee, fix the item and send it back to you.All items sent back to me must be in their original condition (not altered or washed).

If you provide wrong measurements and wish to send back for alteration, you are responsible for alteration fee, return shipping cost and reshipping cost.

Refunds

•• There will be NO refunds for:
– custom or personalised orders
– digital download
– all used items
•• Shipping fees are non-refundable.
•• No refund for item lost or late arrival or non-delivery

Cancellation Policy

Cancellation of a paid order is only possible if do so within 6 hours after order placed. Normally I start to process the orders on the same day I accept them. I might not be able to cancel the order once I’ve bought materials or cut the fabric for your order.

Product Pictures

  • I reserve the rights to keep any of completed costume photographic taken for sample.
  • All costume photographic copyright © Neko Workshop
  • The colours of products may look different on different computer screens and sun light, please subject to the actual products themselves.

Digital Downloads

returns & exchanges
– All sales are final due to the digital nature of the product.

copyrights
– All pattern design copyright © Neko Workshop

terms of use
– PERSONAL USE ONLY
– The files may NOT be edited, copied, resold or shared in any form.

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