If you need the costume soon, do contact me first before placing order in order to check if I’m possible to arrange for you.
A certain amount of rush order fee will be required if it is a lot sooner than stated crafting time.
Do take note that I need at least 3-7 days to craft, depends on the complexity of the costume.
Everything is made to order by only one person (me). I accept max 10 orders at a time for more complex costume order. Most items in my store especially those tagged as seasonal item will be unavailable (out of stock) once my schedule is fully packed.
Normally I will re-list the items again after couple of weeks unless I decided to discontinue the item. A message will be indicated on the product page when the item is not available. You may subscribe to get notified automatically when the item is listed again.
For overseas buyer I accept Paypal. You can pay with your bank account, credit or debit card on the PayPal Checkout screens. Paypal account is not required.
For local Malaysian buyer I accept direct bank transfer/TNG e-wallet. Please contact me for bank/e-wallet details.
I do provide payment plans for total purchase price above USD200 only. Total purchase price can be split into 2-3 payments depending on the cost of the costume.
The costume will be added to the calendar once payment hits 50% of the total purchase price. Customers are required to pay in full before I can ship the costume to you after costume is completed.
I redesign all sewing pattern exclusively for each customer.
All costumes are customised based on customer’s personal measurements.
Do take note that customers are responsible for accuracy of their measurements.
Kindly refer to measuring guidelines and select your body measurements before adding the costume to the cart.
Yes I do! Additional cost will be required for plus size order with measurements bust above 44inch/111cm OR waist above 36.5inch/93cm OR hips above 46.5inch/118cm.
Currently I’m able to work with measurements bust max 49inch/125cm, waist max 42inch/107cm and hips max 51inch/129.5cm.
Customers are required to work close with me for more measurements. Do contact me so I can create a custom listing for you 😉
Shipping fees are based on weight, shipping method and your location. You will see shipping method available with shipping fee once shipping address is updated during checkout.
Please understand that making of costume takes time. Crafting time depends on your order and order queue, please refer to product details for estimated crafting time. Do make sure you plan ahead if you need it for special date/event.
I will send a e-mail to you regarding estimated dispatch date within 24 hours after I receive your order. Please check your Junk E-mail folder just in case the e-mail got delivered there instead of your inbox 😉
I will send a e-mail containing tracking number with the name of courier company once I’ve shipped out your package. Please check your Junk E-mail folder just in case the e-mail got delivered there instead of your inbox 😉
Or you may find them by logging in to MY ACCOUNT > MY ORDERS if you’ve registered an account on this website.
I don’t run sales but here are 2 ways to get discount on your order.
Group Cosplay I love seeing cosplay group! 5% OFF if you purchase 3 costumes and above from the same series 😉 Do contact me so I can provide a coupon code for you.
Next Costume Purchase Tag me on Instagram with cosplay made by me and receive 5% OFF on your next costume order =) @neko_workshop