๐Ÿ›’ Place Order

How to place an order?

  1. Select your item (options/measurements/quantity). Click โ€œAdd to Cartโ€.
  2. Click shopping cart icon at the top right corner of the website to proceed with your order.
  3. Check your order details and apply coupon code (if any).
  4. Input your shipping address and click update. You will see shipping method available with shipping fee once shipping address is updated.
  5. Select shipping method and click โ€œProceed to Checkoutโ€.
  6. Fill in required details and proceed with the payment via Paypal.
  7. After payment, you will be receiving an automated order confirmation email (with download links if item purchased is digital item).
  8. Another e-mail containing estimated dispatch date will be sent manually by me within 24hours upon successful order placement (for physical item only).
  9. After your order is completed and shipped, you will be receiving e-mail with tracking information (for physical item only).

Please check your Junk E-mail folder just in case the e-mail got delivered there instead of your inbox ๐Ÿ˜‰


Do I need to register for an account to make my purchase?

Not necessary, you can check out as guest. But account registration is recommended.


I need the costume for a special date/event. Can you rush my order?

If you need the costume soon, do contact me first before placing order in order to check if I’m possible to arrange for you. A certain amount of rush order fee will be required if it is a lot sooner than stated crafting time. Do take note that I need at least 3-7 days to craft, depends on the complexity of the costume.


What should I do if an item that I want to purchase is out of stock?

Everything is made to order by only one person (me). I accept max 10 orders at a time for more complex costume order. Most items in my store especially those tagged as seasonal item will be unavailable (out of stock) once my schedule is fully packed.


How do I find out when the item is available again?

Normally I will re-list the items again after couple of weeks unless I decided to discontinue the item. A message will be indicated on the product page when the item is not available. You may subscribe to get notified automatically when the item is listed again.


๐Ÿ’ฐ Payment

What payment methods do you accept?

For overseas buyer
I accept Paypal. You can pay with your bank account, credit or debit card on the PayPal Checkout screens. Paypal account is not required.

For local Malaysian buyer
I accept direct bank transfer or Paypal. Please contact me if you wish to transfer payment to bank accounts.


Do you offer payment plans?

I do provide payment plans for total purchase price above USD200 only.
Total purchase price can be split into 2-3 payments depending on the cost of the costume. The costume will be added to the calendar once payment hits 50% of the total purchase price. Customers are required to pay in full before I can ship the costume to you after costume is completed.


๐Ÿ“ Measurements

How does sizing work?

I redesign all sewing pattern exclusively for each customer. All costumes are customised based on customerโ€™s personal measurements. Do take note that customers are responsible for accuracy of their measurements. Kindly refer to measuring guidelines and select your body measurements before adding the costume to the cart.


Do you take plus size order?

Yes I do! Additional cost will be required for plus size order with measurements bust above 44inch/111cm OR waist above 36.5inch/93cm OR hips above 46.5inch/118cm. Currently I’m able to work with measurements bust max 49inch/125cm, waist max 42inch/107cm and hips max 51inch/129.5cm. Customers are required to work close with me for more measurements. Do contact me so I can create a custom listing for you ๐Ÿ˜‰


Can you make child size costume?

Yes. I can make any sizes with providing accurate measurements. Do contact me and I can create a custom listing for you ๐Ÿ˜‰


๐Ÿšš Shipping & Delivery

How is my order shipped and how long does shipping take?

Do you ship overseas?

Yes! I do offer worldwide shipping for international buyers.

How much does shipping cost?

Shipping fees are based on weight, shipping method and your location. You will see shipping method available with shipping fee once shipping address is updated during checkout.

When will my order be shipped?

Please understand that making of costume takes time. Crafting time depends on your order and order queue, please refer to product details for estimated crafting time. Do make sure you plan ahead if you need it for special date/event. I will send a e-mail to you regarding estimated dispatch date within 24 hours after I receive your order. Please check your Junk E-mail folder just in case the e-mail got delivered there instead of your inbox ๐Ÿ˜‰

How can I track my package?

I will send a e-mail containing tracking number with the name of courier company once I’ve shipped out your package. Or you may find them by logging in to My Account > My Orders if you’ve registered an account on this website.
Track the delivery status of your parcel by using tracking number provided.


 FAQ

Can you change the fabric/material/length/colour of the items?

Most of the items in my store can be personalised according to your preferences! Please ask if I’m possible to make it just for you =D

Why does everything cost so much?

Cosplay items sold here are all hand-crafted by me. Nothing is mass produced. Most materials are sourced internationally to create the costumes. Each costume order is professionally tailored to your body measurements so it takes time to make exclusive sewing patterns.

I would love to visit your store! Do you have a physical store?

Currently no. NekoWorkshop is a tiny home-based business that runs entirely online.


Do you take custom commissions?

The custom commissions that Iโ€™ll be taking are all listed in the store under [Custom Commission] section.

Do you run sales and discounts in your store?

I don’t run sales but here are 3 ways to get discount on your order.

First Costume Purchase
Sign up the newsletter for latest updates, offers and also 5% coupon code for your first purchase on the website!

Group Cosplay
I love seeing cosplay group! 5% OFF if you purchase 3 costumes and above from the same series ๐Ÿ˜‰ Do contact me so I can provide a coupon code for you.

Next Costume Purchase
Tag me on Instagram with cosplay made by me and receive 5% OFF on your next costume order =) @neko_workshop

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